Policies

We acknowledge that your time is just as valuable as ours. This policy will help ensure that we can assist in getting you scheduled in a timely manner, utilizing both yours and the providers’ time most effectively.

 

We request a $100 deposit for Medical Spa Consultations with same day Treatments, and a  $50.00 deposit for Medical Spa Treatments to be secured with a credit card upon scheduling the appointment.  This deposit will then be applied towards your procedure. This fee will be forfeited if you do not show for your appointment or cancel/reschedule within a 24 hour period. We recommend reserving a future appointment upon completion of the current one so we can better accommodate your wishes.

 

We appreciate your understanding of our updated policy and look forward to delivering the highest level of service as we help you Live Life Counterclockwise.

 

Our spa environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. 

Cell Phones
In consideration of guests, we ask that cell phones & electronic devices are turned off during the visit. 

Smoking
For the comfort of all our clients, Aestique Medispa is a smoke-free facility. 

 

  

 

Arrival Time
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to complete a client registration and service evaluation necessary to tailor our treatments to your personal needs.  It also allows us time to get you changed into a robe (if necessary) in time for your scheduled appointment.  We ask that groups of 3 or more arrive 30 minutes early. 

 

Scheduled treatments are reserved especially for you. We require 24 hour advance notice in order to cancel any service with no charge. Any changes or cancellations made after the 24 hour window are subject to a $50 charge. This will also apply if you do not show for your scheduled appointment time. This charge must be paid prior to receiving any future services.  

 

Standing Appointments
We are happy to schedule your requested spa service as a recurring appointment at your request and if the appropriate time on the schedule allows.  Standing appointments are subject to our Spa Service Cancellation Policy and will incur a $50 charge if cancelled within 24 hours or if you do not show for your scheduled appointment time.  If you do not show for 3 standing appointments, we reserve the right to cancel any future standing appointments.   

 

Late Arrival
All spa appointments have been designed to allow appropriate time for full enjoyment of each service. If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests.  Abbreviated appointments will be charged at full value of the scheduled service.  Appointments missed by 15 minutes or more will be rescheduled.    

 

Return Policy
We will be happy to accept returns on products purchased from the spa within 30 days of purchase.  All refunds are for SPA CREDIT ONLY for future purchases. No cash refunds.

 

In the rare event of a significant allergic reaction seen and confirmed by our trained staff, Aestique Medispa will appeal to the manufacturer on your behalf. If and when ZO/Allergan replaces product to our office, spa credit will be granted. No Cash refunds will be granted.

 

Aestique Medispa recommends that before purchasing Jane Iredale Mineral Make-up, you get matched up for your correct shade.  This is done at no charge by one of our fully trained estheticians; by appointment only.  In the rare event of a significant allergic reaction seen and confirmed by our trained staff, Aestique Medispa will appeal to the manufacturer on your behalf. If and when Jane Iredale replaces products to our office, spa credit will be granted. No Cash refunds will be granted.

 

Health History
An updated Health History and HIPAA will need to be completed yearly as it is a regulation we must follow as a medical spa. All information remains confidential.  

 

Clients must be 16 years of age or older to receive massage treatments unless a parent or guardian is present in the treatment room during the service.  Children under 16 are not permitted in the Spa unattended unless a service is being performed on the child.  Special services are available for children under the age of 16.  Please call our concierge for more information.

 

Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal items. We strongly recommend that you keep all valuables with you during your scheduled appointment. 

 

Payment
All major credit cards are accepted. Personal checks are accepted with proper I.D.  Returned checks will be subject to a $30 NSF fee.  We also accept Care Credit financing.  Any gift cards, coupons or spa packages must be mentioned at time of booking.  

 

Gratuity
Our listed rates do not include gratuity. Tipping is appreciated and left to the discretion of our guests.